Sputnik
By Istcall's own software staff developed Sputnik named, web based callcenter application software is especially for outbound calls designed and a special software that entegrated into phone module.
Sputnik's main purpose is to increase the productivty of callcenter and to ensure employee
satisfaction. Easy perceipt and simplify of software interface offer a faster and comfortable work for the agents. All the phases can be real-time recorded and reported until the process was conluded, that the agent has initiated, and in this manner it will be reached to intended working goals, that expected from the agents.
Sputnik is executive-friendly.
Sputnik can be controlled and managed through remote control property, appropriate to all callcenter structures even multi-location callcenters. Through the kernel structure, that provide comprehensive graphical interface and speed automation, can make the work environment (backoffice) sensible cushy. Software can canalize the agent by using active/deactive agent ratio in this way all conversations can be recorded by adding Predictivedialers and Predicall modules towards the request.
All the thing that you need to use web based Sputnik software is a computer with internet access
*Web based applications are running on internet browsers. Therefor you needn't install any other software.
Sputnik's Advantages
- Optimum productivty.
- Happy stuff.
- Simple ve easy usage.
- Short term training.
- Without local setup.
- %100 web based.
- Flexible and realtime control.
